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  • Members above Sharon-Rose position can directly contact the Customer Support Centre : at +44 (0)20 3878 4522
  • Hours of operation : Mon - Fri (9:00 am - 2:00 pm) UK time (Closed weekends and public holidays)
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Password Requirements

  • 3 combinations of letters, numbers, and special characters (case sensitive)
  • Minimum 8 to maximum 14 characters (excluding spaces)
  • Special characters !@#$%^&*()_;:<>,.[]{} can be used
  • No more than 3 consecutive characters of the same character (including numbers) ex)aaa,111
  • Numbers and letters that continuously increase or decrease are prohibited ex) abc, 123
  • Can't be used if 4 or more characters overlap with the date of birth

Consumer Support Centre +44 (0)20 3878 4522

Mon-Fri 09:00~14:00 (Closed on weekends and public holidays)